Rujukan Laman

Terms & Conditions That Protect Your Account

Before you open an account with realtime gaming, these Terms & Conditions set out exactly what you agree to, what we commit to you in return, and how…

Account EligibilityDeposit & Withdrawal RulesTouch 'n Go, GrabPay, Boost dan FPXData & PrivacyDispute Resolution

Explore the Lobby Read FAQ

Explore the Core Terms Governing Your Use

realtime gaming Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms & Conditions apply to all account holders who access realtime gaming from Malaysia where local law permits such access. By completing account registration, you confirm that you have read, understood and agreed to every clause contained here. We reserve the right to update these

1
terms at any time; when we do, we will notify you via the email address registered to your account before the changes take effect. Your continued use of the platform after the notification period constitutes acceptance of the revised terms. Payment transactions processed through Touch 'n
2
Go, GrabPay, Boost dan FPX and FPX are subject to both these terms and the individual terms of each payment provider. If any clause in these terms conflicts with the payment provider's terms, the more restrictive clause applies. All monetary values displayed in your account wallet
3
are in Malaysian Ringgit unless explicitly stated otherwise.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS SUPPORT CHANNELS

Reach Us Directly About These Terms

If any clause in these Terms & Conditions is unclear to you, or if you believe a decision made under these terms was applied incorrectly to your account, our support team is…

Live Chat Start a live chat session directly from your account dashboard. Our agents can walk you through specific clauses, explain how a particular term applies to your situation, and log a formal query on your behalf.

Email Support Send a written query to our terms and compliance inbox. We aim to respond within 24 hours with a clause-specific answer and, where applicable, a reference number for your records.

Help Centre Browse the dedicated Terms & Conditions section in our Help Centre for clause-by-clause explanations, common account queries and escalation steps if you need to take a dispute further.

HOW WE UPHOLD TERMS

See How realtime gaming Applies These Policies

These six practices reflect how we put these Terms & Conditions into action every day — from securing your account data to processing your GrabPay withdrawal within the stated timeframe.

Account Data Retention

We retain your account records for the minimum period required under applicable Malaysian data regulations. Once that period expires, personal data is permanently deleted from our servers unless an active dispute requires otherwise.

Cookie Management

Our cookie policy is embedded within these Terms & Conditions. You can adjust cookie preferences from your account settings at any time. Disabling non-essential cookies does not affect your ability to deposit or withdraw.

Account Security Protocols

Every account is protected by two-factor authentication and session-timeout rules described in Section 4 of these terms. Unusual login patterns trigger an automatic account hold until you verify your identity through our standard process.

Withdrawal Verification

Before any withdrawal is processed — whether via Touch 'n Go, GrabPay or FPX — our compliance team runs a brief identity check against the details on file. This step is mandatory under our terms and typically completes within two hours.

Dispute Escalation Path

If you disagree with a terms-based decision on your account, you may escalate in writing to our Dispute Resolution team. We commit to a written response within five business days detailing the clause applied and the evidence reviewed.

Terms Change Notification

Any amendment to these Terms & Conditions is communicated by email to your registered address with a minimum of seven days' notice before the change takes effect. You may close your account without penalty within that window if you do not accept the revised terms.

Common Questions About These Terms

The following questions cover the areas of these Terms & Conditions that account holders ask about most often. If your question is not answered here, contact our support team directly via live chat or email.

These terms apply from the moment you complete account registration and continue for as long as your account remains open. They govern every deposit, withdrawal, gameplay session and support interaction you have with us.

We will send a notification to your registered email address at least seven days before any amendment takes effect. The updated version will also be published here with a visible revision date at the top of the page.

Yes. All transactions processed through Touch 'n Go, GrabPay, Boost dan FPX are governed by these terms alongside each provider's own terms. Where there is a conflict, the stricter obligation applies to protect your account.

We collect only the data necessary to operate your account and comply with applicable Malaysian requirements. This includes identity verification documents and transaction records, which are retained for the period defined in our data retention clause and then permanently deleted.

You may close your account without penalty within the seven-day notice window before revised terms take effect. Submit a closure request through live chat or email and we will process it before the change date.

Send a written escalation to our Dispute Resolution team by email, quoting your account number and the specific clause you believe was misapplied. We will provide a written decision within five business days referencing the relevant clause and the evidence we reviewed.

Access depends on local law and is available where local law permits. It is your responsibility to confirm that accessing our platform complies with the laws applicable to you in your specific location before opening or using your account.

Terms & Conditions That Protect Your Account

Reach Us Directly About These Terms

See How realtime gaming Applies These Policies

Account Data Retention

Cookie Management

Account Security Protocols

Withdrawal Verification

Dispute Escalation Path

Terms Change Notification

Common Questions About These Terms

01 When do these Terms & Conditions apply to my account?

02 How will I know if the Terms & Conditions have been updated?

03 Do these terms cover payments made through Touch 'n Go and GrabPay?

04 What personal data do you collect under these terms, and how long is it kept?

05 What happens to my account if I do not accept a terms update?

06 How do I raise a formal dispute about a decision made under these terms?

07 Does access to realtime gaming depend on my location within Malaysia?

Related Pages