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Browse Our Legal Terms and Account Policies

realtime gaming operates under a framework of clear legal terms designed to protect your account, your data, and your rights as someone accessing our platform where local law…

Dasar PrivasiTerma PenggunaanHak AkaunPerlindungan DataPentadbiran Wilayah

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Open Access Where Your Local Law Permits

realtime gaming Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Access to realtime gaming is subject to the laws and regulations of your jurisdiction. If you are in Malaysia, eligibility depends entirely on what local law permits in your state or region. We do not extend access where it is prohibited, and we encourage you to

1
check applicable rules before opening an account. Our terms govern all activity on the platform, including deposits processed through Touch 'n Go, GrabPay, Boost dan FPX. These payment channels are subject to their own provider terms in addition to ours. Any funds movement on your account
2
— whether a deposit or a withdrawal request — falls within the scope of our published financial terms. We retain the right to verify account identity before processing outgoing transfers, which is standard practice across regulated account platforms. Our legal terms are published in English and
3
apply to all registered accounts regardless of language preference.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN KAMI

Explore Your Legal Enquiry Channels

If you have a specific question about our terms, your account rights, or how we handle your data, our support team is reachable through the channels below.

E-mel Pematuhan Send formal legal or data-related queries to our compliance address. Every submission is logged, assigned a reference number, and responded to within two business days by a qualified team member.

Live Chat Sokongan Our live chat team handles account-level legal questions in real time. Available daily for matters such as account verification status, term clarifications, and data-access requests linked to your profile.

Pusat Bantuan Bertulis Submit a written support ticket for matters that require documented follow-up. Ideal for disputes, term interpretations, or formal requests to update or delete personal data held on your account.

KAWALAN DAN KESELAMATAN

See How We Handle Your Data and Account

We manage account data, cookies, and security practices with specific controls in place for every Malaysian account.

Penyimpanan Data

Account data is stored on servers with encryption at rest. We keep only the data necessary for account operation and legal compliance — no surplus personal records are held beyond the retention period stated in our privacy policy.

Dasar Kuki

We use session cookies to maintain your login state and analytics cookies to understand page performance. You can manage cookie preferences through the settings panel in your account; some functional cookies are required for the platform to operate correctly.

Keselamatan Akaun

Two-factor authentication is available on all accounts. We also monitor for unusual login patterns and will temporarily suspend access if a suspicious session is detected, notifying you by the contact method on file.

Tempoh Pengekalan

We retain account records for the period required by applicable financial regulations in the jurisdictions we operate. Once that period passes, inactive account data is purged from live systems on a scheduled basis each quarter.

Pegawai Perlindungan Data

Our Data Protection Officer handles all formal subject-access requests. You can reach the DPO directly via the compliance email listed in the support section; requests are acknowledged within 48 hours and resolved within 30 days.

Permintaan Perubahan

To update inaccurate data or request deletion of your account records, submit a written request through the support ticket system. Our team will verify your identity before making any changes, to protect your account from unauthorised alterations.

Browse Common Legal and Policy Questions

The questions below cover the areas we hear about most often — your rights over your data, how our terms apply to Malaysian accounts, what happens during a dispute, and how to reach us for formal requests. Each answer reflects our current published policy.

Kelayakan bergantung sepenuhnya kepada undang-undang tempatan di kawasan anda. Anda bertanggungjawab untuk mengesahkan bahawa penggunaan platform ini dibenarkan di bawah peraturan yang terpakai di lokasi anda sebelum membuka akaun.

Data anda disimpan dengan penyulitan dan hanya diakses oleh kakitangan yang diberi kuasa. We do not sell personal data to third parties. Your account records are used solely for platform operation and legal compliance purposes as described in our privacy policy.

Ya. Hantar permintaan akses subjek bertulis kepada Pegawai Perlindungan Data kami melalui e-mel pematuhan. Kami akan mengesahkan identiti anda terlebih dahulu, kemudian menyediakan laporan data dalam masa 30 hari dari tarikh penerimaan.

Upon a verified deletion request, we close your account and remove personal records from live systems after the mandatory financial retention period ends. Some anonymised transaction logs may be retained for regulatory compliance even after deletion.

Submit a written dispute ticket through our support centre within 30 days of the transaction in question. Our compliance team will review the account log, liaise with the relevant payment provider — Touch 'n Go, GrabPay, Boost atau FPX — and respond within five business days.

Our terms apply uniformly across all Malaysian accounts regardless of city. Eligibility and access conditions follow national and state law where you are located, not your city. Players in George Town access the same account terms as any other Malaysian account holder.

We review our legal terms at least once per year and whenever a material regulatory or operational change occurs. Updated terms are published on this page with a revision date; continued use of your account after the effective date constitutes acceptance of the revised terms.

Browse Our Legal Terms and Account Policies

Explore Your Legal Enquiry Channels

See How We Handle Your Data and Account

Penyimpanan Data

Dasar Kuki

Keselamatan Akaun

Tempoh Pengekalan

Pegawai Perlindungan Data

Permintaan Perubahan

Browse Common Legal and Policy Questions

01 Adakah saya layak menggunakan realtime gaming berdasarkan undang-undang tempatan saya?

02 Bagaimana realtime gaming melindungi data peribadi saya?

03 Bolehkah saya meminta salinan data yang anda simpan tentang saya?

04 Apa yang berlaku kepada akaun saya jika saya meminta pemadaman data?

05 Bagaimana pertikaian transaksi diselesaikan?

06 Adakah terma perkhidmatan anda berbeza untuk pengguna di George Town atau Ipoh?

07 Berapa kerap terma undang-undang anda dikemaskini?

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